AITONIX is a recognizable ICT distribution and software development company that operates on the Macedonian market and on the markets in the neighboring Balkan countries (Albania, Kosovo, Bulgaria and Serbia). As a result of the business principles and quality service policies that we implement, we have become a key factor in the ICT sector in the region. AITONIX is an official distributor of some of the world’s most famous IT brands such as Acer, Dell, Lenovo, Lexmark, Microsoft, Motorola, Philips, Xerox, etc (distribution is segmented by territory and products categories). Apart from the distribution of ICT products, the company has an expert department for the development of specialized software solutions. An important part of the services we offer is also the after-sales service and support in the company’s certified service center that corresponds to the necessary international standards. To successfully perform our work tasks, we implemented successful, transparent model of communication, organizing the company in the following sectors:
- Sales
- Product management
- Service and technical support
- IT Sector
- Finance and administration
- Logistics
- Marketing
Mission
Our mission is to maintain the leading position as a successful ICT company on the Macedonian and the regional technology markets, by offering a wide portfolio of high quality products and services. We are proud of our relations with partners and clients and we continue to invest in their development and improvement. Our partners can rely on us at every step of the work and business processes. We have motivation, professionalism and we are achieving results thanks to which AITONIX is ranked as one of the 200 most successful companies in Macedonia.
Vision
Our vision for company development is focused on ICT products and technology solutions (software and hardware) as part of our modern life. We believe that their impact on business and everyday life will constantly increase, therefore we are focusing on the development of modern technologies and solutions that can be implemented and improve the business of the companies in the region.
History
The company was founded in 2000 with core business sales of computers and computer equipment. Over the years, the company activity expanded and penetrated in other segments, including distribution of various IT products from the world’s most popular brands. We invested in building a modern service center and we created a software development department that meets the needs of our customers. Today AITONIX is one of the leading ICT companies in Macedonia, and a recognized company in the region, functional and complete ICT solutions.
Work standards
- With its many years of experience, expertise and professionalism, AITONIX offers to its clients quality products and services, while meeting all requirements and according with the international working standards in the field of trade in computer equipment, servicing and software development.
- AITONIX continuously monitors the level of customer satisfaction, studying their recommendations, requests and complaints, and using them to improve products and services characteristics and the quality management system.
- As one of the largest customer products and IT wholesale distribution company, AITONIX strives to maintain high professionalism and loyalty to its partners and customers.
- The management of AITONIX provides motivation, involvement and commitment in order to achieve the strategic goals and objectives of the company.
- AITONIX strives to maintain a highly-qualified team and motivated employees aware of the importance of their actions, while achieving smooth, on time and accurate communication and proper knowledge distribution.
- AITONIX supports the Quality Management System according with the international standard ISO 9001: 2015 requirements.
- AITONIX strives to identify the risks and opportunities in the operations, to manage them proactivly for the purpose of improving the products, processes and the Quality Management System.
- In its operations, AITONIX applies processing approach and performs identification, planning, introduction, control and continuous improvement of all processes that influence the quality of products and services. Determines and collects the necessary information about the flow of these processes and measures the results in relation with their productivity.
- The Management periodically performs control of the policy, the Quality Management System functioning, the achievment of the quality objectives, and the setting of new ones.
- AITONIX declares that the management and the entire staff main goal is to create and deliver its customers products according with their quality requirements and to guarantee confidentiality, integrity and controlled access to the information contained in the processes performed by the company.
- AITONIX clearly determines the information security, its objectives, areas and importance level as mechanisms for providing and/or using information. On that grounds, AITONIX plans effective organizational measures that guarantee achievement of the set goals and are based on the basic principles of information security.
- To ensure consistency of processes, protecting business interests and increasing the competitiveness and business opportunities of the company, AITONIX continuously increases the information security level and protection of information from a wide range of hazards.
- AITONIX determines criteria as basis for risk assessment and implementation of measures for risk reduction.
- AITONIX continuously monitors, studies and introduces the latest scientific and technical achievements in the information security management system.
- AITONIX has highly qualified and motivated employees, performing their tasks on time and professionally for providing information security.
- AITONIX strives each employee to be aware of the importance of its operations and to have active participation in the process of improving the information security management system.
- In the process of implementation, support and improvement of the Information Security Management System, AITONIX operates according with ISO 27001: 2013 and other international and national standards as well as the current legislation.
- AITONIX policy is in line with the company’s strategic risk management and will be headed in direction to maintain and improve the Information Security Management System.
- AITONIX policy is approved by the company’s management.
- AITONIX declares that the management and the entire staff main goal is to create and deliver its customers products according with their quality requirements and to guarantee confidentiality, integrity and controlled access to the information contained in the processes performed by the company.
- AITONIX clearly determines the information security, its objectives, areas and importance level as mechanisms for providing and/or using information. On that grounds, AITONIX plans effective organizational measures that guarantee achievement of the set goals and are based on the basic principles of information security.
- To ensure consistency of processes, protecting business interests and increasing the competitiveness and business opportunities of the company, AITONIX continuously increases the information security level and protection of information from a wide range of hazards.
- AITONIX determines criteria as basis for risk assessment and implementation of measures for risk reduction.
- AITONIX continuously monitors, studies and introduces the latest scientific and technical achievements in the information security management system.
- AITONIX has highly qualified and motivated employees, performing their tasks on time and professionally for providing information security.
- AITONIX strives each employee to be aware of the importance of its operations and to have active participation in the process of improving the information security management system.
- In the process of implementation, support and improvement of the Information Security Management System, AITONIX operates according with ISO 27001: 2013 and other international and national standards as well as the current legislation.
- AITONIX policy is in line with the company’s strategic risk management and will be headed in direction to maintain and improve the Information Security Management System.
- AITONIX policy is approved by the company’s management.
- AITONIX, as a responsible company that works according to all established legal regulations, accepts extremely responsibly its obligation to proactively and continuously contribute the fight against corruption.
- AITONIX management is dedicated to establishing a culture of integrity, openness, transparency and compliance, which is critical to the success of the anti-corruption management system.
- In the process of protecting and fight against corruption, AITONIX works in accordance with ISO 37001:2016 and other international and national standards as well as the current legislation.
- Anti-corruption management system ISO 37001:2016 sets out the requirements that every organization needs to meet and provides guidance for the implementation of a management system that is designed to help, prevent, detect and respond to a corruption offence.
- AITONIX continuously increases its level of protection against corruption in order to guarantee continuity of processes, protection of legitimate business operations, moral integrity and economic advancement of the company and the entire business sector.
- AITONIX establishes criteria on the basis of which risk assessment is carried out and measures are implemented to reduce the risk of corruption.
- AITONIX has highly qualified and motivated employees who perform the tasks of ensuring protection against corruption in a timely and professional manner.
- AITONIX strives for every employee to realize the importance of their work and to actively participate in the process of improving the anti-corruption management system.
- The main goal of the management and the entire staff of AITONIX is to nurture the anti-corruption culture and continuously monitor its implementation in every part of the company’s operations, with a special focus on preventing and protecting against anti-corruption in the public, private and non-profit sectors, anti-corruption within the company, anti-corruption by company personnel acting on behalf of the company or for its benefit, as well as anti-corruption by business associates acting on behalf of the company or for its benefit.
- AITONIX is guided by the main goal of developing products in accordance with established quality requirements, delivering them to its customers and guaranteeing privacy, confidentiality, completeness and controlled access to personal data contained in the processes carried out in the company.
- AITONIX clearly defines the information security of personal data, its goals, areas and degrees of importance as mechanisms for securing and/or using personal data and information.
- AITONIX plans and implements effective organizational measures that guarantee the achievement of protection and security of privacy and personal data.
- AITONIX continuously increases the level of information security and protection of personal data from a wide range of dangers in order to guarantee consistency of processes and security of personal data of the company and its customers.
- AITONIX implements risk reduction measures and establishes criteria on the basis of which risk assessment is carried out.
- AITONIX continuously monitors, studies and introduces the latest scientific and technical achievements into the system for managing information security and privacy of personal data.
- AITONIX has highly qualified and motivated employees who perform the tasks of ensuring information security and privacy of personal data in a timely and professional manner.
- AITONIX strives for every employee to realize the importance of his work and to actively participate in the process of improving the system for managing information security and privacy of personal data.
In the process of implementation, application and improvement of the Personal Data Security and Privacy Management System, AITONIX works in accordance with ISO 27701:2019 and other international and national standards, as well as the current legislation.
By introducing the ISO 27701:2019 standard into its operations, which expands and upgrades those implemented by the ISO 2007:2013 standard, AITONIX provides guarantees for continuous improvement and transparency of internal processes and procedures with the aim of protection and information security of personal data.
AITONIX’s policy is in accordance with the company’s strategic risk management and is applied in the direction of maintaining and improving the Personal Data Security and Privacy Management System.